Carol Health
How ensuring the security of the app has earned the trust of customers.
Mobile Application Security
Carol Health: the evolution of primary care.
Carol Health offers private healthcare accessible 24/7 directly from your smartphone. Thanks to a dedicated team of doctors, it enables video or chat consultations, prescriptions for medicines and tests, and services extended to family members. Carol transforms primary care into a simple, innovative and immediate experience to improve wellbeing wherever the patient is.
The challenge: how to ensure security and build trust?
From the outset, Carol Health has addressed the issue of the security of its solutions. There was a clear need for external and impartial control to ensure the trust of large B2B customers (with over 1000 employees) who require structured risk assessment processes.
The path to security.
The first step towards evolution is awareness and recognition of the aspects that can be improved. This is the question the Carol Health team asked itself:
“What do we need to further enhance our credibility? What path should we take to demonstrate our competence in the secure management of healthcare data?”
After a thorough partner selection process, Carol Health entrusted Mobisec with its first Vulnerability Assessment and Penetration Test (VAPT).
Results beyond expectations.
Depth of analysis
The detailed report provided clear and concise information on the vulnerabilities found and the corrective actions to be taken. This information allowed Carol Health to target the critical issues and guide the team towards concrete solutions to improve the security of the application.
Deadlines met
Meeting deadlines played a key role in ensuring a positive experience for the Carol Health team. By managing the trials in a timely and accurate manner, and having a clear path from the outset, they were able to achieve their goals in an effective and highly satisfactory manner.
Encouraging results
The Carol Health app received an excellent rating, with no critical or high impact findings. This result confirms the solid foundation on which the app has been built, highlighting the robustness and reliability that will allow it to face any challenge with greater confidence.
Having tested the security of the application has helped to build credibility and trust.
A major change for the business and the internal team.
1
The sharing of the report with internal departments was a confidence booster for the company.
2
The team grew confident after getting a good rating on the app testing.
3
No critical remediation increased confidence and demonstrated Carol Health's reliability to clients and partners.
Key learnings.
The experience brought new approaches and team confidence.
Internal trust growth
The Carol Health development team is more confident and prepared to improve the app, ready to build even more robust and innovative results.
Business strengthening
The report has become a strategic asset for Carol Health, attracting new customers and building confidence in the value of its solutions.
Continuous improvement
Addressing these vulnerabilities has been a major milestone for Carol Health, enabling it to be better equipped to meet the challenges of the future.
