ING Italia
How a security challenge reshaped business and culture.
Mobile Application Security
ING: transparency, sustainability and technological innovation.
With over 38 million customers and a presence in more than 40 countries, the ING Group is one of the world’s leading banking institutions, synonymous with reliability and modernity. ING Italia has been able to stand out thanks to its mobile app, a fundamental pillar of its digital strategy. ING Italia was faced with the need to strengthen the security of its mobile application, particularly in order to meet the needs of the market and guarantee the trust of its customers.
The challenge: put the mobile app at the centre of its growth strategy and create a culture of security within the company.
In 2017, ING Italia decided to embark on a path of continuous improvement in the security of its app, relying on Mobisec as a strategic partner for its proactive approach and ability to identify customised solutions. The goal was not only to strengthen the application’s defences against external threats, but also to train the internal team in a deeper culture of security.
The stages of the growth journey.
Tackling the rise of Cyber Attacks
ING Italy aimed to prevent fraudulent access attempts and protect its customers’ sensitive data. Ensuring information security required highly advanced solutions and constant monitoring to counter continuously evolving threats.
Adapting to Group standards
The Italian app needed to align with ING Group’s high global security standards, ensuring consistency in protection measures and risk management. Achieving this goal required the implementation of solutions in line with the group’s international guidelines.
Contributing to internal training
One of the project’s side targets was to promote the spread of cyber knowledge and skills among developers and project managers. This approach aimed to build an internal culture focused on data protection and the adoption of industry best practices.
A safer and more reliable banking application.
ING Italia has achieved tangible and significant results.
1
The app has seen a significant reduction in malware attacks and has become a security model for the rest of the group.
2
ING Italia has achieved a perfect balance between local needs and international requirements, aligning itself with global standards.
3
The development teams have acquired advanced skills, fostering the growth of internal awareness and the adoption of secure coding and proactive prevention practices.
4
Thanks to regular testing and constant review, the application continues to evolve, ensuring continuous improvement to meet new technological challenges.
Key learnings.
Looking ahead.
A commitment to innovation and security
ING Italia continues to invest in digital security, recognising that data protection is essential for regulatory compliance and maintaining customer trust.
Cybersecurity as a key to success
ING Italia has strengthened its mobile app, turning it into a bulwark against cyber threats and making it an example of excellence in the banking landscape.
The importance of the right business partner
ING Italia has turned every challenge into an opportunity to strengthen its defences, comply with regulations and respond to new threats, thanks to a flexible partner.
